Barista - Has a huge customer satisfaction barrier

I am no big coffee fan, but I do accompany my wife who loves coffee. The recent experience that I had with Barista near the new shopping complex (at Pension House, Masab Tank, Hyderabad) was anything than pleasant.

My wife who is carrying (in to her ninth month) had a craving for Baskin Robbins Almond Ribbon ice cream. I picked one for her and one for myself and because BR did not have their own sit out, we sat in Barista sit out, where a cousin of mine ordered for some coffee. I was surprised when a Barista waiter came up to us and said that we (along with my pregnant wife) cannot have outside food in their sit out. "Dude! are you blind? Can't you see a 9 month old pregnant lady."

And it wasn't that we were not doing any business for them. My cousin was already cursing them. "I paid about 100 bucks to have my sister enjoy her ice cream in peace, and this is what I get for it."

I have started hating coffee even more, and for Barista, it lost 4 customers that day.